Information Technology Corporation

Reviews about Information Technology Corporation

• Yanique Bell

  Jan, 23 2018
  ★ ☆ ☆ ☆ ☆
  This place gave me a freaking headache. I DO NOT RECOMMEND. JUST GO TO THE APPLE STORE OR SEE A REPAIR GUY YOU TRUST.
  SO. This place was listed under the Apple Repair locations. It was my first time getting my macbook pro repaired so I thought they would for the most part follow the Apple store procedure and might even be less expensive. Wrong. They charge a $75 diagnostic fee if you don't go ahead with the reapirs and I think this is where they make their money. They are clear about this fee but I didn't think that I would not get the repairs but... After receiving a $566 quote to repair the trackpad and 525 GB SSD of my 2012 macbook pro I decided to do some research and call the apple store. Turns out Apple has a flat rate option where they will replace any additional parts they see that need to be fixed for no additional cost for older models, pass waranty. And where ITC charged $199 for labor, apple quoted me $80. ITC wanted to do a SSD repair instead of replacing the entire harddrive which apple recommended over this option and quoted me $110, a lot cheaper than the $229 SSD. Though, I give them leniancy with the trackpad ($89 compared to Apples $51) as they simply don't have those parts in stock and I can't expect them to, what really threw me was the poor customer service. They tried to deny that Apple's flat rate would apply to my laptop even though this is not true. And when I asked why they would not just replace the whole harddrive rather than going for an expensive part, making it clear that I was leaning towards not getting the repair done there because of the high cost, they did not answer my question, simply told me I could come get my laptop but would need to pay the $75 fee... which leads me to believe they don't need to secure customers, they make enough by putting on their little diagnostic show which mind you takes a whopping two days... I hardly believe this is true. Now I have lost valuable time and money. And if like me you didnt know, Apple's diagnosis is FREEEEEE. Don't let these people fool you. Go anywhere else.
  UPDATE
  Just got back my laptop last night. Turns out there was nothing wrong with my harddrive, contrary to what ITC told me, and all that needed to be repaired was the trackpad, so total cost of repair $130 (not including tax). And it was completed in less than two days, the time that it takes ITC to "diagnose" -_- I'm so glad I did not go through with the repairs here but it is so frustrating that they actually got money from me, nearly half of my repair cost, and this whole saga cost me valuable time.

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