Sears Appliance Repair

Reviews about Sears Appliance Repair

• Lina Lopez

  Oct, 10 2018
  ★ ☆ ☆ ☆ ☆
  I have the maintenance program for my washer but not for my dryer. I have done maintenance for both every year for the past 3 years and it was great. This is thought (2018) I had difficulty from the scheduling call. First, they wanted me to call to make the appointment the day after the 1 year of my last appointment. I had to ask to talk with a supervisor, who later told me I could do the maintenance once per calendar year and the date was not an issue. 2. They gave me a 4 hour window, the technician came 1 hour late 3. The technician only had the order to work on the washer and not the dryer and told me he couldn’t put the order in. I called sears, they transferred my call 3 Times and told me they couldn’t add it and I had to make another appointment. The rate for the dryer was $50 for doing it on the same day and over $100 for doing it separate!!! VERY FRUSTRATING!!!!! they are in the process of transferring the services to DISH, so sears is not doing it themselves anymore.
• Jeanne Baer

  Feb, 06 2018
  ★ ★ ☆ ☆ ☆
  refrigerator not working properly. Appointment for Fri oct 13 between 1PM and 4 PM. No one showed up or called. Made new appointment for Oct 18 1-4PM . Tech arrived 3Pm - Very polite, efficient,neat and thorough. Unfortunatedly he could not help me as the refrigerator was now working.

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